Under The EVNICE App Privacy Policy
Application developer: Zhuhai Hua'an Technology Co., LTD
Application name: EVNICE AUTO FEEDER
Version Number: V1.6
Effective Date: On May 5,2023
Zhuhai Wallan Technology Company (hereinafter referred to as "we" or "Wallan") is committed to protecting your personal privacy.
The Wallan Privacy Policy (hereinafter referred to as the "This Policy") applies to all products and / or services provided by Wallan platforms, including Wallan smart application (mobile client) and Wallan Smart wechat mini program (collectively referred to as the "Services"). When you use our services, we will collect and process your relevant information, so please read this policy carefully and determine our collection and processing rules of your personal information (including how to collect, use, save, and share such information), and how you can provide access to, update, delete, and protect this information.
When you agree to this Privacy Policy, or begin and continue to use our products or services in an appropriate manner, and fail to contact us to the contrary in an appropriate manner, we will consider you to fully understand and agree to this Policy. If you have any questions, comments, suggestions or complaints, especially if you believe that our personal information processing behavior has harmed your legitimate rights, you can complain / advise on our services through appropriate regulatory channels, or contact us through the following contact information:
Customer Service: 0756-8587001 or evnice@evnice.c n
Privacy Office: evnice@evnice.c n
If you are a minor under the age of 18, please obtain the prior consent of your parents or legal guardian before using our products or services in accordance with relevant laws and regulations. At the same time, if you are a child under the age of 14, please read the Wallan Intelligent Child Privacy Protection Statement and ensure that you specify your child privacy protection information with your guardian or parents.
This policy mainly explains to you that:
1. What personal information do we collect
2. Purpose and legal basis of processing personal information
3. Information security safeguard measures
4. Information retention period
5. Protection of personal information for children
6. Statement on policy changes
7. Contact usdefinition
In this policy,
Affiliated companies: directly controlled or indirectly controlled by Wallan; or directly or indirectly; or controlling the same company with Wallan; or companies directly or indirectly controlled by the same company with Wallan, including but not limited to parent companies, subsidiaries; subsidiaries controlled by the same parent company, etc.
Personal information: various information that is recorded electronically or otherwise or that can be used separately or in combination with other information.
Personal sensitive information: including personal biometric information, communication records and content, health information, transaction information, accurate location information, etc. When we provide you with a specific product or service involving the collection of personally sensitive information, we obtain your consent with significant and explicit notice prior to collecting personally sensitive information about you.
Smart equipment: refers to the non-standard computing equipment produced or manufactured by the hardware manufacturers, which has a human-machine interface and can transmit information through the wireless network, including smart home appliances, smart wearable devices, smart air purification equipment, etc.
Application: refers to the mobile application (including mobile client, Wallan microprogram) developed by Wallan that can help end users remotely control smart devices and connect to the Wallan Internet of Things (IoT) platform.
1. What personal information do we collect
The purpose of collecting personal information is to provide you with products and / or services, and to ensure our compliance with applicable laws, regulations, and other normative documents. You have the right to choose whether to provide this information, but in most cases, if you do not, we may not be able to provide the appropriate services to you or respond to the problems you encounter.
1. Information and information that you have voluntarily provided to us
Registration Account Information: When you register our account, we collect your account name and contact information, including your e-mail address, phone number, user name, and login credentials. During your interaction with our products, we will further collect nicknames, country codes, language preferences, or time zone information from your account.
Non-registered account information: when you are still in the stage of understanding of our products, you can first trial without registration / login, namely exit login or not create account ("no login" or "tourists" mode), you can still use the created tourist identity ID using many walian products or services, such as search or browse the walian intelligent applications. When you use the login free or visitor mode, we will not collect your account and related information, only the permission information about your authorized additional functions, equipment and its use information, including the operating system of the mobile phone. When you use features in the product and / or service, we obtain location information based on your authorization. When you opt out of no-free / visitor mode, all information generated by you as a tourist we will delete you immediately and permanently.
However, if the service you use or purchase is based on your account information, please go to the registration / login page to register or log in.
User feedback: when you use our service, submit to us feedback and advice related to the service, we will collect you fill in the email address, mobile phone number and feedback content (add pictures or video), as well as submit the problem log, these information will be used to deal with your application problems and intelligent device related failure.
At the same time, depending on different application products and services, Walian will collect corresponding and necessary personal information to provide your products and services.
Information gathered based on the additional features provided
In order to provide you with more convenient and better quality products and / or services, and strive to enhance your experience, we will collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect your basic services using the Walian intelligent application, but you cannot get the user experience that these additional services bring to you. These additional services include:
Additional services based on location information:
When you authorize the mobile device location function and use the location-based services, we will collect and use your location information so that you can use the Doodle smart application to network with the smart devices. And when you use our specific products or services (weather services / home management), based on your consent, we will collect your real-time accurate or inaccurate geographic location information, when you use the geographical fence function, by creating scene location changes, we will apply for collecting background location permission, the purpose is to locate the user location, to complete the user pre-trial automation. You can turn off the location service in your mobile system to stop our collection of information about your location. The added device function requires obtaining location permission (only Android system) and entering the added device. Bluetooth scan is required based on the function of searching the nearby device
2. We automatically collect the information
Mobile device information: When you interact with our products, to ensure your normal use of our services, service, application version number, we automatically collect mobile device information, including mobile device model, login IP address, wireless connection information, operating system type and version, improve and optimize the security of our service experience, log files, and mobile network information for your account. In the meantime, we will collect your software version number. To ensure the security of the operating environment or to provide services, we collect information about your mobile applications and other software and your application installation list (for application performance monitoring).
Usage Information: During your interaction with our website and services, we will automatically collect the use information related to the access, clicking, downloading, sending / receiving messages and other use of our website and services.
Log information: when you use our application, in order to improve your user experience, the system and abnormal log will be uploaded for analysis, including your IP address, use of habitual language, operating system version, access date or time, so that we can accurately identify problems and help you solve problems in the process of service use.
Note that separate mobile device information, service log information are information that identifies the identity of a specific natural person. If we will this kind of non-personal information and other information used to identify a specific natural person identity, or combined with personal information, during the use, this kind of non-personal information will be regarded as personal information, in addition to your authorization or laws and regulations, we will do this kind of information anonymity, to identify processing.
3. Information related to intelligent devices
When you use a smart device, we collect the information inherent in the smart device itself and the information you generate when using the smart device.
Smart Device Basic Information: When you use a smart device connected to our products or services, we collect basic information about the smart device, including the name of the smart device, device ID, online status, activation time, firmware version, and upgrade information.
2. The purpose and legal basis for handling personal information
We process your information for the following purpose:
Serving you: We process your account information, mobile device information, usage information, location information, and smart device-related information to provide the products and services that you request. The legal basis for such treatment is to perform our contract with you under our User Agreement.
Improve our Services: We process your mobile device information, usage information, location information, and smart device-related information to ensure the functionality and security of our products, develop and improve our products and services, analyze our operational efficiencies, and prevent and track fraud or misuse behavior. The legal basis for such treatment is to perform our contract with you under our User Agreement.
Non-Marketing Communications: We process your personal information designed to send you important information related to services, terms / conditions and policy changes, and / or other administrative information. At the same time, we also send you notifications related to your purchase of services, including alarm services. You can check the [message push] ([I] - [I- [Message Center] - [Settings] - [message push]) to manage whether you request to receive such message communication, when you choose to close the push notification, we will not continue to push such information to you. The legal basis for such treatment is to perform our contract with you under our User Agreement.
Compliance: We only process your personal information when required by law to disclose our information, or when we feel it is necessary or appropriate:
Comply with applicable laws and regulations, legal procedures, or requests made by public agencies and government authorities;
Implement our Terms of Use and other agreements, policies, or standards, including investigating any potential use violations;
Protect the rights, privacy, security, or property of us and / or other users, including you; and seek available tests, precautions, remedies, or limit damages that we may need to provide or address security, fraud, or technical issues.
We also use it in other ways to collect your personal information, and we will provide specific notice at the time of the collection and obtain your consent as required by the applicable law. In case of any change in the purpose of processing your personal information, we will inform you of such changes by email and / or significant notice on our website and will inform you of your choice of personal information.
Third, information security safeguard measures
We take commercially reasonable physical, management, and technical safeguards to maintain the integrity and security of your personal information. Wallan provides a variety of security strategies to effectively ensure the information security of users and devices.
In terms of device access, we use a Wallan proprietary algorithm to ensure data isolation, access authentication, and authorization applications.
In data communication, the use of secure algorithms and transmission encryption protocols and commercial-level encrypted transmission of information based on dynamic keys are supported.
In terms of data processing, strict data filtering and validation and a complete data audit process are adopted.
In data storage, all the user's confidential information will be securely encrypted for storage.
In addition to the above technical level of security, system and control level, Ann also made a series of security, including create positions, security and privacy training courses, strengthen staff data protection awareness, control access measures, to prevent data loss, illegal use, received unauthorized access or leakage, tamper with or damage.
If you, for any reason, believe that your interaction with us is no longer secure (for example, you think the security of your Wallan account is compromised), please email evnice @ evnice as below. The c n informed us immediately.
If a security event affects the security of your personal information, we will immediately notify you through your reserved email address, telephone number, message center push and other ways, and inform you of suggestions to reduce or prevent relevant risks and other information. If necessary, we will take the corresponding remedial measures in time according to the emergency plan for internal safety incidents, and report to the relevant competent authorities in accordance with the relevant regulations.
We have obtained Enterprise Privacy Certification (EPC), for more EPC information, please click here.
Iv. Information retention period
We will process your personal information within the minimum period specified by the cost policy or as required by laws and regulations, unless you are retained for a longer period of time under specific legal requirements. We will determine the appropriate retention period based on the quantity, nature, and sensitivity of our personal information, and after the retention period ends, we will destroy your personal information.
1) Products and services required to meet your request in accordance with the User Agreement and this Policy;
2) When you explicitly request to delete your personal information, we make this a task and no longer keep your personal information.
When we confirm the purpose of the collection and processing of personal information on the basis of 1), or after we confirm your deletion or cancellation application under 2), or after we terminate the corresponding products or services, we will stop retaining and delete your personal information. Generally, we will not retain your personal information once the specified information retention period has been reached. If we are unable to destroy information for technical reasons and retention of personal information beyond the storage period, we will take appropriate steps to prevent your personal information from being further used, including anonymization.
V. Children's personal information protection
Wallan attaches great importance to the protection of children's personal information. If you are under 14 (or the specified age of your country), you must carefully read the Wallan Intelligent Child Privacy Protection Statement and obtain prior written consent from your parents or legal guardian before you use our services. Wallan protects children's personal information in accordance with the relevant regional, national or regional laws and regulations. Please note that if we find personal information collected as children without the prior consent of a verifiable parent or legal guardian, we seek to remove the relevant personal information as soon as possible.
VI. Statement on policy changes
We will update this policy at least once a year based on changes in information practices. If we make any major change, we will notify you by email (sent to the email address specified in your account), or we will issue a notice within this application before the change takes effect. We recommend that you browse this application regularly for up-to-date information about privacy practices.
7. Contact us
If you have any comments or questions about this Privacy Policy, or if you have any questions about our collection, use, or disclosure of your personal information, please contact us through [My], [FAQ & Feedback] or through the information provided below and indicate the "Privacy Policy."We have a professional privacy and security team to solve your problems when requesting rights and consulting questions related to your personal information. If your question itself concerns a more significant matter, we may ask you for more information to confirm the nature and impact surface of the matter. If you are not satisfied with the response received, you can transfer the complaint to the appropriate regulatory authority. When you consult with us, we will provide information on the relevant complaint channels that may be used based on your actual situation.
Contact information and contact address:
Zhuhai Wallan Technology Co., Ltd
Address: No.1008 Xinzhu Road, Qianshan Street Xiangzhou District Zhuhai City Guangdong Province P.R.C
Email: Privacy Office evnice@evnice. The c n; Customer Service Team, evnice@evnice.c n
Tel.: 0756-8587001